Little Borrowers Terms & Conditions  

If you have any questions in relation to these terms and conditions, please contact us at littleborrowersnz@gmail.com 

OVERVIEW

Please read these terms carefully before you pay for a subscription. These terms tell you who we are, how we will provide bundles and services to you, how you and we may change or end the subscription, what to do if there is a problem and other important information. By agreeing to these Terms and Conditions and using our website and providing us with your personal information, you also agree to our Privacy Policy.

By starting a Subscription you represent that you are legally capable and willing to enter into a binding agreement with us. You warrant that You are at least 18 years of age and acknowledge that this Agreement creates binding and valid legal obligations upon You and once an order is placed and accepted by Us these Terms and Conditions are deemed to be accepted by You by electronic acceptance at the start of your subscription.

Our website and service is hosted on Squarespace. They provide us with the online e-commerce platform that allows you to subscribe to our service. 

DEFINITIONS

Defined words in this have special meanings as set out below. 

Bundle(s): A package of baby clothing for you to use on a rental basis, in accordance with the terms and conditions. Items may be a combination of new, gently used and second hand clothing items. A Bundle contains the items stated on our website Our Bundles. 

Gently used: Clothing that has been worn and used before. We hire items in excellent and good used condition, you may find some mended wear and tear and/or minor faint stains on clothing items to extend their life and wearable condition. 

Second hand: Clothes that have been owned before. We purchase these items from second hand shops and other second hand online platforms and are in excellent to good used condition. 

Item(s): The individual pieces of clothing eg. one bodysuit is one item. 

Little Borrowers/we/us/our: Little Borrowers and our means belonging to us.

This website is operated by Little Borrowers. Throughout the site, the terms “we”, “us” and “our” refer to Little Borrowers. 

Borrower/You/Your/Yourself: Means you, the user of the service.

Hire Fee:  the price of a Subscription  as listed on Our website when your Subscription starts, which includes a limited insurance coverage for reasonable wear and tear

Additional charges to the Trial Bundles subscription fee include a deposit, shipping and a refundable bond. 

Borrow/Borrowing: something about renting on a temporary basis and to be returned 

Delivery Point means an outside area of the delivery address you have provided to us, such as your front door, or any particular outside area you have specified. 

Subscription: An arrangement by which you will rent a Bundle from us in accordance with the terms and conditions. 

Enquiry: A submission of the enquiry form via our website or by any other means of communication (like email) is subject to approval and availability by us. Little Borrowers will provide confirmation of your subscription. 

Agreement: means the terms and conditions contained herein, together with any quotation, authority for hire, invoice or other document or amendments expressed to be supplemental to this Agreement.

Personal information: means information about an identifiable individual by ways of their name, address, date of birth., occupation, driver’s licence details, electronic contact type details, such as, email, IP Address, Facebook, or Twitter, or next of kin and any other contact information (if applicable) and were deemed relevant shall include any previous credit applications or credit history details. By the nature of such information, it shall always be considered, Confidential Information in accordance with the Privacy Act 2020.

Trial: A limited time offer where the rental fee/subscription cost is at a discounted rate. 

SPECIALS

For a limited time during the season of Spring (September - November inclusive) the Spring Special of 30% Bundle discount will apply to Full and Half Bundles

Excludes Merino Only bundles

BUNDLES 

For a limited time Little Borrowers is providing trial bundles that will be at a discounted rate from our regular subscription price. 

  • In a trial subscription there are no swaps on items in the delivered bundle. Please contact us if you have issues with any bundle items. 

  • Subscribers are charged one set of shipping fees for delivery and return of the bundle. This cost is in addition to the subscription fee and will depend on delivery location in New Zealand. A return label will be included in the delivered package.  

  • Trial subscriptions are for one clothing size only, thereafter if you would like to continue with your Little Borrowers subscription for the next clothing size please contact us 

  • Bundles for 0-3 month and 3-6 month sized bundles are to be returned after a maximum of three months  

  • Trial Premature and Newborn bundles are to be returned after a maximum of six weeks. 

  • Being part of our trial community we would appreciate any feedback on Little Borrowers service provided and our website platform. We are new and keen to grow and improve and need your feedback please contact us: littleborrowersnz@gmail.com 

PAYMENT TERMS FOR BUNDLES 

Booking fee 

  • As we have limited Bundles for our trial to enable us to confirm your booking date we will charge a non-refundable booking fee of $20. This fee will be discounted from your subscription when it starts via a discount code. If you decide to cancel your Trial Subscription before your bundle delivery date you will not be refunded your deposit. 

Payment

  • You will be charged a fixed price or monthly Rental Fee on a rolling basis until the trial ends. If we fail to receive payment of a Rental Fee fails for any reason, we may contact you to make alternative arrangements and/or, in our discretion, to end the trial in which case you will be required to return any Bundle items to us. 

  • When you recieve an invoice from us we expect payment within seven days

  • We will kindly ask you to pay your invoice before we send out your Bundle 

  • Your hire time period will start from the delivery date of the Bundle 

    • If you are hiring a Bundle ahead of the birth of your baby please let us know so we can factor in this time period for the expected return date. 

  • You authorise Little Borrowers and/or any third party payment processor engaged by Us to charge Your payment card for the applicable Rental Fees in respect of a weekly or monthly Subscription, on a recurring monthly basis until the Subscription ends.

Bond 

  • There is a charge of a refundable $50 bond to hire a bundle during the trial period. Once we receive the bundle back to Little Borrowers we will refund your bond within five business days. 

Shipping 

  • Shipping fees are additional to the subscription fee and prices vary on location, please ensure you check your address via the NZ Post Address checker to ensure charges are correct. 

Invoices 

  • In the event that there has been excessive damage (being more than reasonable wear and tear, and including any major stains, smells and/or tears ), loss or otherwise failure to return an item, You will be invoiced for a damage fee in relation to the item. This fee will take into account how many times the item has been hired out and worn but could be up to the full retail price of the relevant item, as some items are new.  

  • In the event you receive an invoice from Us, we expect payment within seven days. 

 SUBSCRIPTION SERVICE ARRANGEMENT & AGREEMENT 

You acknowledge and agree that you are renting Bundles and the contained items from us. 

Little Borrowers owns the clothes. This means that we need them back, no matter what condition they are in. This is how we do our part in being eco-friendly and sustainable, by not using resources and energy to make new clothes unless we have to. If you fail to return an item in your Bundle you will be invoiced. 

Upon receipt of a Bundle, if you have any concerns about the quality or contents of the Bundle, please contact us by email within 24 hours of delivery via email - littleborrowersnz@gmail.com

From the time a Bundle has been delivered to the Delivery Point, you are responsible for all of the items contained within the Bundle with any risk of loss or damage passes to you, and you will keep the Bundle items in your possession until they are returned

Bundle items may vary from pictures displayed on the website. Images used of the colour and style palettes are for illustrative purposes only. We utilise a range of brands and cannot capture images of every possible bundle combination. We have made a conscious effort to display a fair representation of the bundles and their palettes accurately. 

DELIVERY OF ITEMS

  • Little Borrowers shall make every endeavour to enable Bundles to be delivered at the time and place in accordance with your selection of the date selected in your Enquiry form   

    • If you are hiring a bundle in anticipation for your newborn please select your 38 week estimated due date. 

  • Little Borrowers reserves the right to charge for reasonable additional costs incurred such as; incorrect shipping costs eg. rural delivery not selected at checkout, redelivery etc

  • Our selected delivery company is NZ Post, please see their website for their own terms and conditions. By placing an order with us, you consent to our sharing your address and contact details with our selected delivery company. Please see NZ Post website for their terms and conditions in regards to delivery and redelivery. 

  • You will be sent tracking details for your Bundle delivery. Little Borrowers will not be liable for any missing deliveries if you do not alert us to the fact that a Bundle is missing within three days of despatch. 

  • Little Borrowers is not liable and is not responsible for delays outside our control. If our supply of the Bundle is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Bundles you have paid for but not received.

CARING FOR BUNDLE ITEMS

As a Borrower you agree that your responsibility during hire/subscription period are (You will be responsible for the items in a Bundle during the Subscription)

  • Take overall reasonable care of the items 

  • Follow our care and stain guide provided in Bundle 

  • Wash the items in accordance with the Manufacturer’s instructions

  • Not to interfere or alter any items including not remove any labels 

  • Notify us as soon as reasonably possible, within three days, of any loss and/or damage to Bundle items. 

    • This allows us time to provide an invoice or estimated invoice for the replacement of the item; and give us time to replace the item for the next Borrower.  

    • We may wait until the damaged item has been returned to be able to assess and provide the confirmed/final invoice. 

    • At the time of invoicing we expect payment within five days. 

  • Return all the Bundle items to us in good condition

    • Fair wear and tear is excepted (minor stains and small holes) and is covered in the Hire Fee.

  • Document any and all wear, tear and stains that have occurred during your hire period on our return cards provided in your Bundle. 

    • This enables us to address all wear and tear occurred and assess whether any is beyond our guidelines and requires invoicing. 

    • Enables us to ensure we find all items needing extra attention before being hired out again. 

  • Not to give or sell any of the items you receive in a Bundle to a third party. 

RETURNING ITEMS  

  • Bundles for 0-3 month and 3-6 month sized bundles are to be returned after a maximum of three months  

  • Trial Premature and Newborn bundles are to be returned after a maximum of six weeks of wear. 

Instructions

  • You will receive a return delivery courier sticker in your bundle 

  • We recommend you keep your box to package the items back into for return; You can use any other alternative packaging (courier bag etc) that fit the items appropriately. 

  • We will confirm your start date of your hire period once your Bundle is delivered; This start date will then determine your end date.   

  • You agree to return all items to Little Borrowers within five days of the Subscription ending.

  • You agree to return all Bundle items to us in good and clean condition.

    Return reminder process 

If we do not receive any item the time frames above, we will contact you

  • First by email to remind you of the return 

  • Secondly five days later email and phone call 

  • Following these reminders, failure to return the items within seven days from the date we sent the second reminder email, you agree that you may be charged the full retail price of any items that have not yet been returned by you to us. 

REFUNDS

There will be no refunds for Trial Bundle Subscriptions. Please contact us if you have concerns with your Bundle.

CHANGES TO THE TERMS & CONDITIONS

We reserve the right to change descriptions of our services, content of terms and conditions (or to Privacy Policy) at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Any changes we make during a Subscription will apply to you from the date that the change is made. You will receive an email notification of changes. By continuing your Subscription following notification of such change it is deemed that you agree to the change.

PERSONAL INFORMATION

You agree to tell us your email address, phone number, and physical delivery address, and to update us if any of these details change. It is important that You maintain Your correct information on Your profile (i.e. email addresses etc.) so that You do not miss out on any notices.

You acknowledge that if you do not update your delivery address, your delivery may go to an outdated address. In that event, you would be responsible for the Bundle and its contents, and the cost of its replacement.

You agree to receive all communications from Little Borrowers electronically via email, and agree that you will be deemed to have received any notices we send to the most recent email address you have provided to us. Our communications to you will comply with the of the Unsolicited Electronic Messages Act 2007.

CONTACT US

You can contact us at any time by email at littleborrowers@gmail.com